Blog Archive

How do we pay?

Payment is by credit or debit card (Visa/Mastercard) online at the time of booking.

Can I book for less than 1 hour? Can I book for more than 1 hour?

Each session is an hour, which is the minimum bookable period. There is no maximum number of slots that can be booked. This flexibility will be monitored, and if it appears to be causing a problem of access then restrictions may be placed on the maximum number of consecutive slots that can be booked.

Can we reserve recurring slots?

Yes, slots can be reserved up to 3 months in advance.

Can we swap sessions with other clubs?

No. Sessions are non-transferable.

Can we cancel a session once it’s booked?

Sessions can be cancelled up to 48 hours in advance with a refunded credit for an alternative session. Within 48 hours of the session, you will not be given a refund. To cancel a session, please contact us using the online form here

What happens if my crew arrives late, can we run over into the next hour?

No. A session is one hour, starting on the half-hour and ending on the half-hour when the next session starts. If you overrun, even if there is no-one using the tank in the session after you, you risk being invoiced for the additional session.

Can we have a free session before committing to book?

Each club will be given one free session. Subsequent sessions will be priced at £45/hour.

How much does it cost?

The price is £45/hour, payable when you make the online booking. The price is likely to increase annually with inflation.

How many people can we bring to a session?

The facility is set up for eight rowers. We recommend a minimum of four to set up the water flow. A maximum of 16 rowers can be in the tank room at any one time. A session could therefore be shared by two crews.

How do we book a session?

Booking is done online at Prior to making your first booking, you will need to set up an account on the website, which will be linked to your card details. Once payment has been made, you will be sent a confirmation email with a code to access the tank room.